RESPONSIBLE GAMING AND GAMBLING
Gambling can be addictive, and we urge you to play responsibly, using only the funds that you can afford to lose. To ensure that you enjoy our games while considering important aspects - mystery and diversity, we have implemented features including self-exclusion and temporary alerts.
If you feel that you may have a problem with gambling, need help overcoming addiction, or want to learn more about responsible gaming, visit the "Responsible Gaming" section on our website, as well as other specialized resources presented in the "Responsible Gaming" section. You can also contact our support service at any convenient time to get additional information and help.
In case you have been diagnosed with a gambling addiction or if you want to avoid gaming for another reason, we are ready to help you step away from anything that does not bring you any good. "Self-exclusion" means that you voluntarily exclude yourself from all gambling activities. This exclusion cannot be canceled after your request. If you want to exclude yourself from gambling, contact our support service by email to submit a request. Our managers will explain to you in detail all the future steps and what is required from you.
Please remember, if self-exclusion is permanent for the requested period, it will not be canceled for your own protection. Self-exclusion means stopping betting and gambling;
During self-exclusion, you are prohibited from creating a new account, and any attempt to create a new account during self-exclusion is a violation of our terms of service and may lead to a permanent ban on your accounts;
To initiate the self-exclusion process on CrazyX, you need to contact our support service by email at support@crazyx.com, providing an explanation for the closure of your account;
By submitting a self-exclusion request, you agree to the following conditions, which will take effect from the moment you receive the confirmation letter about your chosen self-exclusion. This letter will be sent only to the email address used for registering your account and will contain the end date of the self-exclusion;
Requests submitted through our chat feature will not be processed. However, a customer support representative will direct you to our customer support email;
After submitting a request to close your account by email, your account will be closed within the next twenty-four (24) hours from the time the letter is sent. Please remember to indicate the username of your account and the associated email address. Additionally, you must specify the reason for such a request;
You are prohibited from leaving a balance on your account during the self-exclusion period. You will not be able to access your account to withdraw funds during the requested self-exclusion;
Once self-exclusion has been applied to your account, it will remain in effect and will not be canceled or reduced for any reason. Permanent self-exclusion will remain closed indefinitely.
We will make every effort to ensure that if you have requested self-exclusion from our website, you will not be able to open a new account with us or on any other website operating under the same license. We will block any new account and confiscate your winnings related to such an account if you manage to create a new account after self-exclusion, regardless of whether it is on the same website or on any other website operating under the same license.
"Reminder Time" is a feature that allows you to control the time spent in an active gaming session on our platform by setting a timer. After activating the reminder time, you will receive a reminder of the completion of the time you have chosen. The "Reminder Time" tab will display the selected reminder time after the activation of the reminder time. You can delete or change the reminder time every 30 minutes. You can choose the reminder time: 15 minutes, 30 minutes, 45 minutes, 1 hour, 2 hours, or 3 hours.
You understand that the reminder time is intended for monitoring the time spent by you in an active gaming session. This mechanism is implemented on the platform for responsible gaming and the possibility of helping players who have problems with gambling. If you have questions about the reminder time, you can contact the support team at support@crazyx.com.
Using the reminder time is your right. The site crazyx.com is not responsible for any consequences for you or your health during or after active gaming sessions on the platform.
Underage gambling - it is illegal for persons under 18 years of age to open an account or play on our website. Please note that any person under the age of 18 found on the site will be deprived of any winnings and may also be reported to law enforcement.
Filtering systems - filters allow parents to regulate Internet access based on selected criteria. Parents can use filters to prevent their children, among other things, from accessing gambling websites. If you are using a computer with friends or family who are not of legal age to register or place bets on our site, or who have requested self-exclusion from gambling sites, be aware of parental filters.
Please check organizations for consultation on money gambling issues:
GamStop is a free service that allows you to control your online money gambling activities. After registering, you will be denied access to gambling sites and apps operating under the license of companies in the UK for the period you choose. This service is only available to residents of the United Kingdom (UK and Northern Ireland).
Gamblers Anonymous - "Anonymous Gamblers" is a group of people united with the purpose of overcoming difficulties related to gambling and mutual support. They have branches all over the world.
Gambling Therapy - "Gambling Therapy" provides advice and support to everyone suffering from gambling addiction. Gambling therapy specialists work in the UK and far beyond.
Please note that these are third-party websites, products, and services, and we are not responsible for their effectiveness and/or any malfunctions or damage that may arise from their use.
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